Hosting, updates, security, and support — handled. A real person replies when you need a change.
i.What's covered
Managed hosting.
Fast, modern, U.S.-based. We pick the host, tune it for your site, and move you if it ever stops being good.
Security & SSL.
Certificate renewal, malware scanning, firewall rules, and uptime monitoring. The quiet layer that keeps everything else working.
Routine updates.
CMS, plugins, libraries — tested in a staging environment before they go live, so a Tuesday update doesn't break Wednesday's traffic.
Monthly diagnostic.
Each month we run a health check: speed, broken links, form submissions, SEO basics, security posture. You get a short, plain-English summary.
Off-site backups.
Encrypted and off-site — weekly and retained 30 days on Basic, daily and retained 60 days on Managed and up. We've rarely needed one, but we'd rather have them than wish for them.
Monthly content edits.
Text changes, photo swaps, new staff bios, new prices, fixed links, small new sections. Send an email — we ship it. Managed includes up to 45 minutes a month; Premium includes up to two hours. Hours don't roll over, which is what keeps the price honest for everyone.
Real human support.
No tickets, no portals, no phone trees. You email a person — and they're the same person who knows your site. Direct, kind, fast.
ii.What's not covered
The Care Plan is for upkeep, not for new builds. A few things sit outside it:
If something's borderline, we'll just tell you. Most months it's clearly inside; rarely it's clearly outside; in between we use judgment, not a stopwatch.
iii.Outcomes
i.
Stops being a worry.
No more "is the site down?" texts on Sunday morning. The plan is the answer.
ii.
Stays current.
Hours change, prices change, staff turn over. The site keeps up because we're keeping it up.
iii.
Aging well.
Two-year-old sites on the Care Plan look like one-year-old sites. Drift, on the other hand, is fast.
iv.How it works in practice
Day 1 of any month
You email us a change.
"New staff photo, new bio, please push." Or: "Update prices to these." Or just: "Hours change for the holiday."
Within 1 business day
A real person replies.
Usually with a quick "got it, here's how I'll do this." Sometimes with a clarifying question. Always before end of next business day.
Within 48 hours
It ships.
We push the change to staging, send you a preview link, and go live once you say yes. Most months you only see two or three of these emails.
v.Pricing
Basic Hosting
$49/month
Or $490/year — two months free. For brochure and low-traffic sites that just need to stay online and secure.
Managed Care
$149/month
Or $1,490/year — two months free. For active business sites that need ongoing attention each month.
Premium / E-commerce
$399/month
Or $3,990/year — two months free. For revenue-generating stores and high-traffic sites where downtime costs real money.
All plans are month-to-month with 30 days’ written cancellation notice. The annual option is pay for 10 months, get 12. A full site backup is provided at no charge on cancellation.
vi.Common questions
Text changes, photo swaps, hour or pricing updates, adding a new staff member, swapping out a quote, fixing a broken link, adding a small new section to an existing page. Most months our clients send between zero and three of these. The plan is generous, but it isn't a free redesign hidden behind a monthly fee.
Yes — small pages within the existing design (a new staff bio, a single-service landing page, an event page) are included. Larger new sections — a full new service area, a 20-page resource library, a redesigned navigation — we'll quote separately, and we'll be reasonable about it.
One business day to reply. Most edits ship within 48 hours. Urgent ones (a wrong phone number, a broken page) we treat as same-day. We tell you when something will take longer.
Our hosting target is 99.9% uptime, which is a few hours of unplanned downtime a year. We don't sell SLAs with credits attached — if a host has a bad day, the credits aren't worth the spreadsheet. We just pick hosting that doesn't have bad days often.
You take the site with you. We'll hand off your domain, your content, and an export of the codebase. We won't hold a site hostage over a missed monthly payment.
Month-to-month. Annual gets you two months free. No multi-year lock-ins.
